FAQ

     Deseret Bookshelf is available as a free download on the iPhone, iPad, and iPod Touch through the Apple Store. To install, open the App Store application located on your Apple device, use the search box in the upper-right hand corner using the keywords Deseret Bookshelf. You will then be prompted to install the app and be asked for your Apple ID. It will then begin loading into your app library. Once it is finished downloading, launch the app and either login with your DeseretBook.com sign in (email and password) or register as a new user.

     Deseret Bookshelf is available as a free download through the Android Market. To install, open the Market application on your Android device. Then search the Android Market for the keywords Deseret Bookshelf. Click on the “Free” button to install and locate the app in your “My Apps” folder. Once it is finished downloading, launch the app and either login with your DeseretBook.com sign in (email and password) or register as a new user. Your free eBooks and the Standard Works will then automatically download to the app. This initial download of the eBooks may take a few minutes to complete, depending on the speed of your Internet connection.

     Because Deseret Book understands our customer's values, we felt it was necessary to release an application that would enhance the experience of gospel study in ways that other eReaders could not match. Specifically, we have added one of the strongest search features available, allowing you to search within a book or across your entire ebook library (including the Standard Works). We have also prepared eBooks in Bookshelf format so that scripture references are linked to the scripture reader built into the Bookshelf application. Our hope is to aid customers in learning and teaching the gospel of Jesus Christ.

     Kindle products can be purchased only through Amazon.com or through the Kindle device directly. Deseret Book has added 1500+ eBooks to Amazon.com’s selection of Kindle eBooks. You may find these titles by searching for a title, author, or “Deseret Book Company” in the Amazon Kindle store.

     Currently, Barnes & Noble does not carry Deseret Book’s products in the Nook format.

     The email address and password you would use on DeseretBook.com is the same information you would use to login to the application. If you have forgotten your password, please follow this link to reset your account: http://bit.ly/nkvlwT

     Once you have purchased an eBook, you may need to sync your device to add the eBook to your library. Look for the option to 'Sync eBooks' from the main home screen in the Bookshelf Application (on an Apple device this will be in a menu with a gear icon near the top right of the screen, on an Android device this will be in your context menu and varies by device). By selecting this option it will update your library and download the eBook purchase. If the eBook does not begin loading, try the Logout function from the same menu. Once you re-login the eBook should appear.

     A promotion for the free eBooks is accessible through the Deseret Bookshelf store on the following page: http://bookshelf.deseretbook.com/choose. When you follow the link, if it doesn't provide a menu of eBooks from which to choose, you may have already applied the promotion (one redemption is allowed per account).

     From your Deseret Bookshelf library, hold your finger on the eBook you would like to correct. A pop-up window should appear where you can rate, read, or archive your eBook. Please select the archive option. This removes the actual file of the book, but your purchase remains associated within your account. Next you will need to update the eBook to your library. From your library, you will want to select "Showing Current" (on an Apple device this option is near the bottom of your screen, on Android devices this will be located in the context menu, whose location varies by device). From the two options that appear (Current and Archive), select Archive. This should take you to all the archived books. Please select the eBook you would like to correct, by again, holding your finger on the eBook. A pop-up will appear again, and you should then be able to "Unarchive" the book you would like to replace. This will search for the newest updated file of the book and replace it with the corrupted one. To make sure pages are not duplicated, please make sure not to leave the app or flip through pages as it calculates the paging for the eBook. This process should take 15-60 seconds depending on the size of book and your internet connection.

     Sometimes the app will remain running in the background so it won't respond. To close apps from running in the background: Press the circle button (home button) on the Apple device. This should take you to your iPad main menu where the listing of apps is. Now press the same circle button twice. All the open apps should appear at the bottom of the page (in a single row). Now close all the apps that are running in the background. To do this, hold a finger on an app. A red minus symbol should appear above the app. Tap each of these apps to remove them from the listing. When completed, press the circle button to close this window and return to the main listings of apps. Now open the Bookshelf app by tapping it. When the login screen comes up use the email address and password you would normally use. The app should begin loading and correct the errors.

     Sometimes the app will remain running in the background and won't respond. Try turning off and restarting the device and opening the Bookshelf application again. Now open the Bookshelf app by tapping it. When the login screen comes up, use the email address and password you would normally use to log in to your app or DeseretBook.com. The app should begin loading and correct the errors.

     This is most likely due to Platinum Rewards membership tied to too many accounts, or your email address has been duplicated. Please contact us by email to correct this at downloads@deseretbook.com.

     Tap the middle of any page while reading your eBook. In the upper right-hand corner you will see the bookmark feature. By selecting the icon, the bookmark will turn red and remember the page you were on. By selecting the bookmark again, it will be removed.

     Tap the middle of any page while reading your eBook. On Apple devices, press the gear icon to bring up the options to change the text. On Android devices the Settings icon will be located in the context menu button on your device.

     Tap the middle of the while reading your eBook. On Apple devices, press the gear icon to bring up the options to change the brightness. On Android devices the option to change the brightness will be in the Settings icon within the context menu button on your device.

     Tap the middle of the page while reading your eBook. On Apple devices, press the gear icon to bring up the options to change the brightness. At the bottom of the screen, select the gear/cog to bring up the options to change the text. At the top of the pop up window, a slider button will appear. By moving it to the left or right, it will adjust the text from page mode (reads just like a physical book) or scroll mode (chapters appear as one long window). On Android devices, this feature is not currently available.

1. Verify that you are connected to the Internet.
2. Verify that you have the latest version of the Deseret Bookshelf app. To do this, follow these steps:

Apple iOS (iPad, iPhone, iPod Touch)
1. Go to your device's home screen and tap on the App Store icon.
2. After the App Store opens, tap the "Updates" button in the bottom right corner of the screen.
3. Tap the "Update All" button at the top of the screen.
4. Enter your password and wait for your apps to update. Some apps may have an alert you'll need to respond to before the update will install, so wait a few seconds in case one comes up so you can acknowledge it.

Android
1. Find the Android Marketplace on your home screen or in your app drawer and tap it to open it up.
2. Once the Android Marketplace loads, tap the menu button on your device and choose the My Apps option.
3. In a few seconds you should see a list of your apps. If there are available updates you'll see red/orange text that says Update to the right of the app's name. Tap Update All at the top of the screen to update your apps. Alternatively, you can update them individually by tapping and holding down the app you want to update and then choosing Update from the resulting menu.

If the Android device has flash installed (optional download from the app market), then the app will display the video. Flash supports the ability to fullscreen the video playback. Flash requires Android OS version 2.2 or later to be on the device.

If the device doesn't have flash, but still supports HTML5 (Android OS 2.2 or later), then it will display the video embedded still. HTML5 does not support fullscreen mode.

If you have Android OS earlier then 2.2, please go to the "Video Segments" chapter at the end of the book and tap on the links to view the videos.

If you still have questions, please contact us at downloads@deseretbook.com.