Frequently Asked Questions

Can I earn points on everything?

Everything but taxes, gift card purchases, tickets and consignment items at Mormon Handicraft.

Can I redeem points on everything?

Everything but taxes, gift card purchases, tickets and consignment items at Mormon Handicraft, and the $25 annual fee for Platinum Rewards.

Can I save points to get something for free?

Yes. You can choose to use your points for a discount immediately or you can save up enough points to earn a FREE purchase.

Can I redeem points for free shipping?

Free shipping, free product, or anything sold through Deseret Book can be redeemed using Rewards points.

Can points be used between stores, online, and through the catalog?

Yes. You can earn and use points anywhere you choose to shop.

What if I never redeem my points?

As long as you make a purchase at Deseret Book every 24 months, your points will remain active.

How do I redeem points online?

During checkout you will find a box on the left-hand side labeled "special instructions." Use this box to indicate that you would like to use points. We will then verify the points and make the adjustment to the order. This adjustment will not show on the immediate email confirmation but will be reflected in the charges to your credit card and in your shipping notification email.

Has the Rewards Program changed?

The first level of the Rewards program has been discontinued. Beginning April 13, 2009, you must be a Platinum member to earn points. Customers who join Platinum will earn 10 points per dollar spent, and may redeem points on everything but shipping, taxes, tickets, and gift cards. Join Platinum for $25.00, get an immediate 10% off your purchase, 10% back in points, free gifts and special offers throughout the year. Non-Platinum customers may continue to redeem points (points earned prior to April 13, 2009) at any retail location, DeseretBook.com, and 1-800-453-4532. If a customer becomes inactive (desists in making at least one purchase in 24 months) , any abandoned points will be decremented and unusable.