Account Infomation

Changing Billing Information on File

You can make changes to your account by logging in to DeseretBook.com and clicking on My Account in the top right corner of the screen. You will automatically be placed on the Edit Account section, and will see a screen that has the details of your account.

To change your address, click on Addresses on the left hand side of the screen under the Edit Account section. From here, you can click on the buttons on the right side of the screen to add new, edit, or remove addresses from your account.

To change your credit card information, click on the Cards on File section on the left side of the screen under Addresses.

Here you will be able to remove existing cards on file or add new ones. Note: Cards on File are credit cards that can only be used for order purchases and NOT for subscription renewal.

In order to change your credit card information on your Bookshelf Plus or Platinum Rewards subscription, click on the My Subscriptions section on the left side of the screen under Subscriptions. You will be able to see the details of the services you are subscribed to. Click on Edit Subscription. In the middle of this screen, you will see a panel titled Payment Information. Click on Update to manage payment for your subscription. To save your changes, click on Update Billing Information.

How to Unsubscribe and Remove from Mailing List

Emails

If you wish to stop receiving emails, you can do so by clicking on the Unsubscribe buttons found at the bottom of your emails:

You will notice that there are two different buttons you can click that will take you to where you will be able to unsubscribe from our emails. You may also click on Manage Preferences, which will allow you to adjust how you receive emails from Deseret Book. If you need additional assistance with this email support@deseretbook.com and we will be happy to assist you.

Physical Mail

If you wish to stop receiving physical mail, such as catalogs and coupons, please send an email to service@deseretbook.com with the name and address as it appears on the catalog, along with a brief message stating that you would like to stop receiving such mail. You can also submit a photo of the label.

Bookshelf Plus/Deseret Video Subscriptions

To cancel from the Bookshelf Plus subscription, you will first have to log in to DeseretBook.com. Then click on My Account > My Subscriptions > Edit Subscription. Here, you will be able to make any adjustments to your subscription. To unsubscribe -- or cancel your subscription-- click on Edit Plan and follow the instructions on how to cancel.

Once you select to cancel, your subscription will remain active until the end of the period that has already been paid for. That means that if you cancel your Annual subscription, you will remain active until the end of the year that you have paid for, regardless of date. If you cancel your Monthly subscription, you will remain active until the end of the monthly billing cycle. There are no partial refunds for remaining time. We do offer a 7-day grace period from the time of billing for the Bookshelf Plus subscription to request a refund. To make this request please email downloads@deseretbook.com.

Platinum Rewards Auto Renewal

To cancel from the Bookshelf Plus subscription, you will first have to log in to DeseretBook.com. Then click on My Account > My Subscriptions > Edit Subscription. Here, you will be able to make any adjustments to your Platinum subscription (auto renewal) . To cancel, click on Edit Plan and follow the instructions on how to cancel. Feel free to email downloads@deseretbook.com with any questions.

Data Removal Request

If you wish all personal data to be removed from Deseret Book (Art. 17 GDPR.EU) please email: privacy@deseretbook.com.

Subject: Data Removal Request

You will need to provide your name, email address, physical address, and other personal information that you want removed with your request. Please note that data removal does not cancel paid subscriptions. If you would also like to also cancel Bookshelf Plus, Video+, or Platinum Rewards auto renewal as well, please cancel the subscriptions prior to requesting Data Removal. Once personal data is deleted, you will not longer have access to purchase history, Platinum Rewards (including points,) digital eBook/ audio book purchases, or subscriptions including Bookshelf Plus or Video+.

Changing Your Email Address

With the changes to our website in November 2023, you are currently unable to change your email address on your Deseret Book account. You can start a new account with a new email address. If you currently have an active Bookshelf Plus subscription or Platinum Rewards Subscription (auto renewal) and need to have a new account with these services that you have already paid for, please email downloads@deseretbook.com. Include the email address for the old account and the email address for the new account and explain that you will need these services on your new account.

For Bookshelf Plus, we are not able to move over any highlights, notes or bookmark, but we can provide you with a new Bookshelf account with the remaining time you had on your old account.

For Platinum Rewards we will be able to add the points you had on your old account to your new account and set the expiration date to match.

It is anticipated that we will be able to resume making email address changes in our new system sometime in the future.

We apologize for any inconvenience this may cause.

Payment Not Going Through

For security, our credit card system requires that the address you have entered in association with your credit card matches exactly to what the bank or credit card company has on record for you. You may not be able to proceed with your order if there is a problem with the address. You may experience the screen just goes blank when you try to submit payment or you get an error message that payment could not be applied.

Here are some steps to try if you are having trouble with your credit card payment applying and letting your order progress:

  1. If you have a "plus 4" on your zip code that auto populated, remove the "plus 4" and save the address again.
  2. If you have moved recently, your credit card may be associated with an older address and you will need to put the older address in on the billing page.
  3. It also may be helpful to go to "my account" from the Deseret Book homepage and delete any older credit cards you have listed and enter the new credit card number on the account before checking out.
  4. Check with your bank or credit card company to verify the exact address that they have recorded for you.

If you continue to have problems please call our customer care department at 1-800-453-4532 and we can assist you by phone.