Order Support Frequently Asked Questions and Answers

Coupons, Promotions and Discounts

Promotion Terms

Deseret Book provides coupons from time to time through the mail, online, email, social media, and retail stores. Although specific details are provided on each coupon, the following applies to all coupons:

• Coupons are designed for one-time use. Coupons used in store will be surrendered to the cashier. When a coupon is used online, it should be discarded after use. Attempts to use coupons multiple times online will not be honored.
• We are unable to accept coupons on the following:
  1. Willow Tree
  2. Church Distribution produced items
  3. Original or limited edition art
  4. Limited edition leather books
  5. Subscription services
  6. Platinum Rewards
  7. Tickets
  8. Gift card purchases
• Coupons can not be used on items that have been previously purchased.
• Not redeemable for cash
• Coupons cannot be combined with other discounts or offers.
• Promotional and coupon prices are not retroactive and cannot be applied to previous purchases.

Applying Coupon or Promotion to Purchase

During the checkout process, you will be able to apply a coupon or promotion code. On the lefthand side of your cart, you will see "Enter Promo Code." Enter your coupon code and click "Submit". Your totals will then be updated.

If your coupon code was not applied, please consult the terms and conditions listed above, as well as any conditions or restrictions that are outlined in the fine print of the coupon you received. If your order meets all conditions and your coupon code will still not apply, please contact our customer service team at 1-800-453-4532 or via live chat.

Price Matching

DeseretBook.com and our call center treat price matching differently than our Deseret Book retail stores. We price match one item per order and only match prices of major retailers and Seagull Book. Examples of major retailers include Walmart, Costco, Amazon (not including 3rd party vendors), etc. In order to qualify for the price match, please call 1-800-453-4532 to speak with a customer service representative. Customer must provide a link to the major retailer in order to verify the lower price and that it is in stock. This offer isn’t available retroactively. Please contact customer service with any additional questions. For questions regarding price matching at a retail store location, please contact the store directly. Price matching is not applicable for digital products.

Payments and Billing

Deseret Book accepts Visa, MasterCard, American Express, and Deseret Book Gift Cards. We do not accept prepaid cards or gift cards from any other company.

When you order is placed your credit card will be charged for the full amount. This includes orders for physical and digital items (eBooks, audiobooks, MP3's, and eGift card purchases).

If you wish to order and pay by check you can mail in your order to us at:

Deseret Book Orders

PO Box 30178

Salt Lake City, UT 84130

Order Invoices

Login to "My Account" with you username and password. Go to "Order History" and click "View". Then click on the order you want an invoice for and you will be able to view your receipt.

Gifting

Sending a Gift

To send someone a gift, simply enter the recipient's address as the "Delivery Address". Your billing address with still be the same, as that is saved under your payment method.

Gift Wrap

At this time, DeseretBook.com does not offer gift wrap.

Gifting Bookshelf Plus Subscription

To gift a Deseret Bookshelf Plus subscription, purchase a Subscription eGift Card. You can specify the duration ofthe subscription you would like to issue on the eGift card. Please note that due to the nature of subscriptions, a credit card number will have to be used at the time of activating the subscription, even if a gift card will be used to pay for the subscription. At the time of activation, all of the available funds on the gift card will be applied to the subscription.

Gifting Digital Content

At this time, it is not possible to send digital content (eBooks, audiobooks, digital music) as gifts. Only the person that purchases these items will have access to them. Currently, the best way to gift a digital item is to send a giftcard and let them know what you had in mind. Deseret Book cannot refund purchases of digital products.

Quantity Discounts

We offer the following quantity discount for multiple copies of the same item. The discount is off the regular retail price and cannot be combined with any other promotion.

Exclusions: Cannot be combined with any other offer or discount. Does not apply to Church Distribution Items, Limited Leather Books, Limited art, Downloads, Gift Cards, or Willow Tree products.

How to Apply a Gift Card to an Order

If you have a gift card you would like to apply to add to your order, you will do this in the checkout. In checkout, under the payment option there is a section labled "Reedeem Gift Card." It requires the giftcard number and the gift card pin. Once you have entered the information click "Add Gift Card."

Library and School Orders

Deseret Book is happy to place orders for schools and public libraries. Most are eligible for a discount, non-tax orders, and orders by purchase order. Unfortunately we are unable to accommodate this online. For more information on how to place orders with Deseret Book, please contact our customer service department at 1-800-453-4532. We are happy to give you personalized service.

Personalization/Imprinting (*Currently Unavailable*)

Currently the option to personalize scriptures, hymnbooks, and journals is not available for online orders. We will have this feature again in the near future. Until this feature is available again online, to order something with personalization you can contact one of our retail stores and they would be happy to assist you.